Refund Policy
Plain English Summary
- —All services are generally non-refundable once work begins
- —This policy applies across all Arya Growth Labs brands
- —Refunds may be considered before work starts
- —Submit refund requests within 7 days to our email
01
General Policy
All services provided by Arya Growth Labs are generally non-refundable once work has commenced. This policy applies across all affiliated brands including 1st Class Agency, More Calls Websites, and TheSamArya.com.
02
Affiliated Brands
Services provided under any affiliated brand (including 1st Class Agency, More Calls Websites, and TheSamArya.com) are governed by this same Refund Policy. No brand-specific exceptions apply unless explicitly stated in a separate written agreement.
03
When Refunds May Be Considered
Refunds may be considered on a case-by-case basis in the following circumstances:
- Services were not delivered as described in the written agreement
- A request is made before any work has commenced
- A material breach of agreement on our part
Dissatisfaction with results alone does not constitute grounds for a refund, as outcomes depend on variables beyond our control.
04
Non-Refundable Items
The following are explicitly non-refundable:
- Strategy sessions and consulting calls
- Completed creative or technical deliverables
- Ad spend, software licenses, or third-party costs paid on your behalf
- Monthly retainer fees after the billing cycle has begun
05
How to Request a Refund
To initiate a refund request, contact us at contact@aryagrowthlabs.com within 7 days of the dispute arising. Include your name, service details, and reason for the request. All requests are reviewed within 5 business days.
06
Support Across All Brands
Support requests and refund inquiries across all affiliated brands are centralized through Arya Growth Labs. Contact us at contact@aryagrowthlabs.com.
By using our services, you agree to this policy.
Arya Growth Labs · 3551 Harper Rd, Coquitlam, BC V3E 0L6, Canada · contact@aryagrowthlabs.com